CUSTOMER SERVICE

IN WHICH COUNTRY DO YOU DELIVER?

For online customers we currently deliver in the Netherlands, Belgium, Luxemburg, Germany, Denmark and France. For wholesale customers we ship globally please contact us for details about wholesale services here.

FORGOT PASSWORD?

Did you forget your password? You will find the link “I forgot my password” on our login page. Click this link and follow the instructions. We will then send you an email with a special link that enables you to change your password. Login again with your new password and you’re all set.

 

If you experience difficulties whilst changing your password, please contact our customer care.

HOW DO I RETURN MY PRODUCT(S)?

At KoBeautique, we pride ourselves with providing the highest quality products and check each and every product before shipping to ensure there are no faulty items sent. We want you to enjoy your purchases and shopping with us.

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately €7,32 per package within the Netherlands, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium, Germany or other EU country, send us an email with your order information to [email protected]. We will assist you in the return process.

When returning from the Netherlands, please see below:

  • Please click the following link: Return Portal , when items are eligible to return.
  • Follow the instructions on the portal.
  • Download and print the return label from the portal.
  • Pack the order carefully and attach the return label to the parcel, making sure that the label is visible. Make sure to add a note showing your name and order number inside the box.
  • Take the securely-packed parcel to a PostNL location. You will not need to pay postage for your parcel at the service point

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Payment for the return label will be done through the payment link on the portal.

Additional Information:

The package is the customer’s responsibility until it reaches KoBeautique, so we recommend obtaining proof of postage.

Unfortunately, we cannot refund or exchange any items that have been opened or used and are without original packaging. All product(s) returned must be in original condition.

The product seal should also not be broken.

PAYMENT METHODS

At KoBeautique we accept following payment methods below:

Method Cost Details
 MasterCard Free Worldwide
 VISA Free Worldwide
 Ideal Free the Netherlands

DELIVERY SERVICE

We at Kobeautique strive to deliver your order as soon and as safe as possible. We process your shipments 6 days a week right away. We ship each day from Monday through Friday. When you order before 17:00 hrs it will be delivered the next day!

In the Netherlands delivery is scheduled within 1 – 2 business days*. Delivery times may be delayed due to circumstances and you can follow the shipment with your track and trace code.

FOLLOW YOUR ORDER

We find it important that you know when to expect your order. Therefore we will confirm the following information by email:

 

Your order… You will be notified…
… has been processed. … by email as soon as your order is confirmed.
… is ready for shipment. … by email when your order is ready to be sent.
… has left our warehouse. … of the shipping confirmation (track & trace code included) by email from shipment service provider.

KOBEAU POINTS

Kobeautique loyalty awards

At Kobeautique we pride ourself with providing convenience and exclusive customer service and we therefore provide you K-Beauty members with an exclusive rewards programme. You can collect Kobeau points with our  loyalty programme for any registered customer. You collect points on each purchase, new registration, client referrals and reviews and can use it whenever you like to get discounts on your next purchase. Reap in the rewards!

HOW TO EARN KOBEAU POINTS

You will get points for the following:

  •  On total purchase amount of minimum EUR 50: 50 Kobeau points
  •   New Registration:  50 Kobeau points
  •   New Referals: 50 Kobeau points
  •   Writing product review: 25 Kobeau points

HOW TO REDEEM KOBEAU POINTS

For all the Kobeau point you have collected in your points balance you can get the following discount:

  • 10 Kobeau points = EUR 1 off your purchase.

To redeem your points, just check your total available Kobeau points balance in your account.

Shop for your items you desire and proceed to the check-out form where you can redeem points in the apply points field on top below coupons. Enter the number of points to redeem for discount on your purchase.

EDIT YOUR ACCOUNT DETAILS

If you have signed up for a KoBeautique account you can edit your account details. If you want to change your name, email address, delivery and invoice address, payment information and/or password follow these four simple steps:

 

    Step 1: Click on the user account icon in the upper right corner and log in with your username and password.
    Step 2: Go to the left navigation panel for the user detail info you want to change.
    Step 3: Edit and change your desired personal details on the right.
    Step 4: Click on the button “Save”.

FORGOT YOUR PASSWORD?

Did you forget your password? You will find the link “Lost your password” on our login page. Click this link and follow the instructions. We will then send you an email with a special link that enables you to change your password. Login again with your new password and you’re all set.

 

If you experience difficulties whilst changing your password, please contact our customer service desk.

BENEFITS OF YOUR ACCOUNT

At a glance: the benefits of your personal KOBEAUTIQUE account.

VIEW YOUR USER PROFILE

View and edit your personal profile.

VIEW YOUR ORDER

After logging into your account you will be able to view your current and recent orders via the link “orders”. This link will show all your orders.

VIEW  INVOICES

Log into your account and click the link “Orders” to view you recent invoices.

VIEW YOUR ORDER HISTORY

Forgot the name of your favourite product? Want to view your last order details? Check all your previous orders with the click of a mouse!

VIEW YOUR ORDER HISTORY

Forgot the name of your favourite product? Want to view your last order details? Check all your previous orders with the click of a mouse!

VIEW YOUR WISHLIST

Want to save a your favorite product for your purchase next time or send it to a friend or your relation? View your favorite items in your wishlist!

VIEW YOUR KOBEAU POINTS

Check your Kobeau points balance that you have accrued. And save on your next purchase with Kobeautique!

HOW DOES IT WORK?

Placing your order at KoBeautique is designed to be convenient and may be done in two different ways: as a guest or by means of registration.

GUEST

When you prefer to place an order as a guest there is no need for registration and your details will not be recorded for future reference. However, this means that you will have to fill out all your details again every time you place an online order.

REGISTRATION

If you opt for registration for future convenience you will be asked to create an account during the ordering process. All you need to do is follow the instructions on your screen. Of course you can also choose to create an account first and order your products afterwards.

To create an account click on the “Account” icon on the right at the top of this page. Then press the link “Register” and you will be asked to fill out your personal details. As soon as you have completed the creation of your account you’re all set to go!

PLACE AN ORDER:

Follow the steps below to find out how to place your order:

Step 1: Click on the product you wish to purchase and click the button “add to cart”

Step 2: Click on “view cart and/or (proceed to) checkout” (or “continue shopping” if you would like to purchase more products).

Step 3: Check your order and if you wish to opt for free shipment check what amount is left to be eligible and continue your shopping and make sure the minimum purchase subtotal amount is reached and it will show ‘free shipping’ automatically.

Step 4: Log in with your account information, create a new account or choose to place your order as a guest.

Step 5: Fill out your billing and/or delivery address.

Step 6: If your delivery address is different from your billing address please have the ‘send to a different delivery address’ checked and fill out your delivery address here. Now choose your payment option.

Step 7: Finalise your order by pressing the button “place order” and proceed with payment.

Are you experiencing trouble when placing an order? Please contact our customer service.

DELIVERY

We at Kobeautique strive to deliver your order as soon and as safe as possible. We process your shipments 6 days a week right away. We ship each day from Monday through Friday. When you order before 17:00 hrs it will be delivered the next day!

In the Netherlands delivery is scheduled within 1 – 2 business days*. Delivery times may be delayed due to circumstances and you can follow the shipment with your track and trace code.

FOLLOW YOUR ORDER

We find it important that you know when to expect your order. Therefore we will confirm the following information by email:

 

Your order… You will be notified…
… has been processed for shipping … by email as soon as your order is confirmed and ready to be sent.
… has been delivered to shipping provider …of the shipping confirmation (track & trace code included) by email from shipping provider.
…has been sorted for delivery … of the delivery time by email from shipping provider.

DIFFERENT DELIVERY ADDRESS

If you want to send your order to a different address because you are not at home or because you are sending a gift, have the ‘ Ship to a different address’ checked and fill in the different address during check out.

The invoice will be sent to the given e-mail address and the package to your chosen delivery address.

Once the order has been shipped you will not be able to change this anymore, so kindly make sure you have filled in the correct address.

IN WHICH COUNTRIES DO YOU DELIVER?

For online customers we currently deliver in the Netherlands, Belgium, Luxemburg, Germany, Denmark and France. For wholesale customers we ship globally please contact us for details about wholesale services here.

SHIPPING RATES

An overview of our shipping rates for the following destinations are given below.

Country         Shipping costs           Free shipping for orders over a certain amount
The Netherlands EUR 3,95 Free shipping over EUR 40
Belgium EUR 8,95 Free shipping over EUR 60
Germany EUR 10,95 Free shipping over EUR 70
France EUR 10,95 Free shipping over EUR 70
Luxemburg EUR 10,95 Free shipping over EUR 70
Denmark EUR 8,95 Free shipping over EUR 60

SHIPPING TIMES

Yes, we ship internationally! But currently not all over the world. For global shipping please ask for our wholesale services here. Please check the overview below to check our shipping destinations, shipping times and shipping partners.

 

Country Shipping partner Delivery times
The Netherlands PostNL/DHL 1-2 working days
Belgium DPD 1-2 working days
Germany DPD 2-3 working days
France DPD 2-3 working days
Luxemburg DPD 2-3 working days
Denmark DPD 2-3 working days

HOW CAN I RETURN MY PRODUCT(S)?

At KoBeautique, we pride ourselves with providing the highest quality products and check each and every product before shipping to ensure there are no faulty items sent. We want you to enjoy your purchases and shopping with us.

You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 14 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately €7,32 per package within the Netherlands, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When returning from Belgium, Germany or other EU country, send us an email with your order information to [email protected]. We will assist you in the return process.

When returning from the Netherlands, please see below:

  • Please click the following link: Return Portal , when items are eligible to return.
  • Follow the instructions on the portal.
  • Download and print the return label from the portal.
  • Pack the order carefully and attach the return label to the parcel, making sure that the label is visible. Make sure to add a note showing your name and order number inside the box.
  • Take the securely-packed parcel to a PostNL location. You will not need to pay postage for your parcel at the service point

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Payment for the return label will be done through the payment link on the portal.

Additional Information:

The package is the customer’s responsibility until it reaches KoBeautique, so we recommend obtaining proof of postage.

Unfortunately, we cannot refund or exchange any items that have been opened or used and are without original packaging. All product(s) returned must be in original condition.

The product seal should also not be broken.

PAYMENT METHODS

At KoBeautique we accept following payment methods below:

Method Cost Details
 MasterCard Free Worldwide
 VISA Free Worldwide
 Ideal Free the Netherlands

HOW DO I USE COUPON CODE ONLINE?

(or: promotional code, discount code) Using your coupon code online is very easy! Go to your shopping cart and start the checkout process. You will now be able to enter your coupon code in the designated field. Press the link submit and the discount will be deducted from the total amount of your purchase (shipping rate not included).

ABOUT KOBEAU POINTS

Kobeautique loyalty awards 

At Kobeautique we pride ourself with providing convenience and exclusive customer service and we therefore provide you Korean beauty members with an exclusive rewards programme. Kobeau points is our loyalty programme for any registered customer. You can collect points on each purchase, new registration, client referrals and reviews and can use it whenever you like to get discounts on your next purchase. Reap in the benefits!

Sign up now

EARNING KOBEAU POINTS

You will get points for the following:

  •   On total purchase amount of minimum EUR 50: 50 Kobeau points
  •   New Registration: 50 Kobeau points
  •   Client Referals: 50 Kobeau points
  •   Writing product review: 25 Kobeau points

REDEEMING KOBEAU POINTS

For all the Kobeau point you have collected in your points balance you can get the following discount:

  • 10 Kobeau point = EUR 1 off your purchase.

To redeem your points, just check your total available Kobeau points balance in your account.

Shop for your items you desire and proceed to the check-out form where you can redeem points in the apply points field on top below coupons. Enter the number of points to redeem for discount on your purchase.

LOYALTY LEVEL

Once you have collected 500 Kobeau points or more. you automatically become a Silk loyalty level member and this will unlock further discounts on selected products for you,

HOW TO SHARE A FRIEND REFERRAL LINK?

When you invite a friend to register a Kobeautique account, you will earn 25 Kobeau points. You just have to log-in to your account. When you have not registered an account yet, simply register a new account and log-in. Follow the below steps to send a referral request link:

Step 1.Kobeautique account

 

  • In your account dashboard navigate to Kobeau points and click on it.

Step 2

Select your favourite social media channel en click on it. This will pop-up the requested social media channel with your personal referral link to send to all your friends! And you can start earning points! Start sharing the  ツ!

Is your question not listed? Please let us know how we can help. We are here for you 24 hours a day and 7 days a week and promise to get back to you within 48 hours.

 

Email: [email protected]

Is your question not listed? Please contact our customer service:

 

Email: [email protected]

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